Common Visitor Information Issues, Processes and Strategies, and the Personality Traits for a Career in Visitor Information

The HootBoard Visitor Information and Destination Marketing Podcast

Monica Armstrong the Director of Visitor Services at Visit Knoxville, in Tennessee, joins us on the HootBoard Visitor Information and Destination Marketing Podcast.

0:00​ - Intro
2:00​ - Monica educates us on the types of personality traits that one might need in order to perform at a job like hers. We learn about the type of responsibilities that are included in a role like hers, and what employers need to look out for when hiring for this position.
3:30​ - Monica talks about the importance of understanding their visitors, and how getting to know the visitors can help drive a strong engagement strategy.
8:20​ - Monica tells us about common visitor information issues that one may face, and the specific challenges she faces as a Director of Visitor Services, and what strategies she deployed to work through them.
15:10​ - Monica talks to us about Knoxville Tennessee, its visitor center, and other information that is interesting about the area.
23:55​ - Monica talks about programs around the city that helps visitors get to know the area, and gets into how a strong network of information can provide a great user experience from around the city.
31:50​ - Outro