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Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003
Manage episode 413145023 series 3484383
المحتوى المقدم من MAFSI — Manufacturers' Agents Association for the Foodservice Industry. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة MAFSI — Manufacturers' Agents Association for the Foodservice Industry أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world.
We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.
Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life.
فصول
1. Cold Open (00:00:00)
2. Start of Show (00:00:30)
3. Introducing Unreasonable Hospitality by Will Guidara (00:01:04)
4. Customer Service and Personalized Emails (00:03:02)
5. Charlie Trotter's — Service above and beyond expectation (00:06:02)
6. Human desire to be serviced (00:11:59)
7. Extreme ownership and taking responsibility (00:13:36)
8. Memorable experiences — the fine dining hot dog (00:14:49)
9. Teaching the next generations (00:17:31)
10. Impactful experience through customer touch points (00:18:26)
11. Errors as opportunity for unreasonable hospitality (00:20:42)
12. Bringing a client to see the cherry blossoms bloom (00:21:30)
13. Audience Participation (00:22:47)
14. Unforgettable concierge — Rob Vass, Permul Ltd. (00:23:02)
15. Emailing end-users as manufacturer — Lori Barger, EmberGlo (00:25:33)
16. Eleven Madison Park's attention to detail — tabletop branding (00:26:44)
17. Being Personable — Peyton Smith, One Source Reps (00:27:24)
18. Love, Forgiveness, and Gratitude (00:28:32)
19. Lifting Someone Up — Chris Little, CLV Marketing (00:29:41)
20. Unique Use of Logo — Leaving an Impression (00:30:40)
21. Going above and beyond — Clint Reed, Wellbilt (00:31:30)
22. Summarizing Unreasonable Hospitality (00:32:40)
23. EoS (00:33:53)
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