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#57 - A Customer Experience Masterclass Ft. Joe Pine
Manage episode 397392354 series 3298118
المحتوى المقدم من The Frontline Industry Podcast. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة The Frontline Industry Podcast أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
If you care at ALL about customer experience, you must listen to this episode.
Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and startups, and he obsesses over customer experience.
He write books about it.
He lectures about it.
It's his claim to fame.
You won't want to miss this episode, as Joe explains:
1. How companies really get customer experience wrong (and how to get it right)
2. How the best customer experiences leverage the theater of the Freytag Diagram
3. The 3.5 phases of transformation
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