Client Management & Communication: Tips & Tricks // The Exchange #016

The Exchange with Sunil Prasad

Hopefully there is some valuable information in this Q&A that will better help you deal with clients; manage your current clientele; how to turn down clients or let them go, and how to deal with sticky situations involving potentially unruly clients.

( 00:24 - 02:53 ) Having a powerful personal brand will bring you clients for life. Agree or disagree?
( 02:53 - 05:35 ) Clients that sell products or services that go against your own ethics: still work with them or turn them away?
( 05:39 - 07:06 ) How did Gary Vaynerchuk build his business if he never actually set up campaigns or anything for his clients?
( 07:07 - 09:35 ) How do you overcome pricing pushback from potential clients?
( 09:35 - 11:15 ) Have you ever turned down a potential client? Why and what angle did you take in telling them "no?"
( 11:15 - 12:54 ) How do you know when you should let a client go?
( 12:54 - 14:43 ) How do you communicate with your clients at scale so they don't feel like they're left behind?
( 14:43 - end ) What's the weirdest thing a client has ever done to you?