Ep. 73 - Mike Graen on Pioneering Omnichannel Retail Strategies

The Doing Business in Bentonville Podcast

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Have you ever wondered what it takes to ensure product availability across multiple retail channels? Andy welcomes Mike Graen, a retail and CPG industry veteran with over 40 years of experience, who unravels the complexities of omnichannel retailing. Mike's journey from Procter & Gamble to Walmart and now leading Collaboration LLC reveals the pivotal role of collaboration among suppliers and retailers, and how this synergy can drive operational efficiency. Listen in to uncover the behind-the-scenes stories of the early days in Bentonville and how the community has flourished since then.
Picture this: Sam Walton walking into a flower shop where P&G employees, including Mike, were setting up a new office. This unexpected visit not only left a lasting impression but also showcased Sam's genuine concern for their well-being. Mike shares how the cultural differences between P&G's structured environment and Walmart's practical approach were initially challenging, yet ultimately led to a robust partnership. Through candid feedback and overcoming early technology hurdles, both companies created more streamlined and effective business processes.
In the final segment, Mike dives into the revolutionary impact of the Retail Link platform at Walmart and how it reshaped supplier relationships. By focusing on the end customer, breaking down information silos, and adopting cutting-edge technology like RFID, Walmart set a new standard in retail operations. Mike’s extensive experience in supply chain management, including his current work with retailers like Kroger and Nordstrom through Collaboration LLC, provides valuable lessons for any business looking to optimize their supply chain and enhance inventory accuracy. Don't miss out on these insightful discussions that could transform your approach to retail and supply chain management!

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1. Ep. 73 - Mike Graen on Pioneering Omnichannel Retail Strategies (00:00:00)

2. Business Collaboration in Bentonville (00:00:06)

3. Improving Business Relations With Walmart (00:12:13)

4. Enhancing Customer Experience Through Collaboration (00:22:24)

5. Revolutionizing Retail With Technology and Collaboration (00:34:16)