How Project Leaders Can Close The Trust Gap In AI-Powered Healthcare Projects

The Digital Project Manager

AI has the potential to revolutionize healthcare—but it’s not just about smart algorithms or automated diagnoses. It’s about earning trust in high-stakes environments where lives are on the line. Galen sits down with David Doan, Director at Kyndryl and former registered nurse, to explore how delivery leaders can navigate the clinical, technological, and ethical challenges of implementing AI in healthcare.

From preserving human judgment and connection to aligning regulators, executives, and frontline clinicians, this conversation digs into the realities of AI-powered healthcare delivery—and what project leaders can do to make it actually work.

Resources from this episode:

• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with David on LinkedIn
• Check out Kyndryl

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1. Opening & Big Question (00:00:00)

2. Clinicians’ Fears: Connection and Accountability (00:03:51)

3. What’s at Stake with AI Adoption (00:09:36)

4. Equity, Access, and Workflow Fit (00:13:20)

5. Building Trust Across the Ecosystem (00:17:09)

6. The PM’s Role: Translator and Strategist (00:23:04)

7. From Taskmaster to Outcome Leader (00:30:05)

8. Maturity Path for Project Managers (00:35:14)

9. Staying Close to Users Post‑Launch (00:41:20)

10. Pivoting Into Healthcare Projects (00:45:28)