Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
We live in a world of extraordinary pain and suffering. If we are not consciously part of the healing, we are probably part of the hurting. Most businesses take healthy and whole people and over time, stress them out and burn them out, adversely impacting their health, happiness and families. But it doesn't have to be that way. Business can be a source of healing - of making broken people whole again - and be extraordinarily successful at the same time. Raj Sisodia, author, scholar, thought leader and co-founder of Conscious Capitalism joins the conversation to share stories and lessons from the subject of a book he is currently working on.
We live in a world of extraordinary pain and suffering. If we are not consciously part of the healing, we are probably part of the hurting. Most businesses take healthy and whole people and over time, stress them out and burn them out, adversely impacting their health, happiness and families. But it doesn't have to be that way. Business can be a source of healing - of making broken people whole again - and be extraordinarily successful at the same time. Raj Sisodia, author, scholar, thought leader and co-founder of Conscious Capitalism joins the conversation to share stories and lessons from the subject of a book he is currently working on.
Tom Carmazzi, CEO of Tuthill Corporation, a global manufacturer of pumps, shares his story of personal transformation. From relating to people as transactions to seeing them as individuals has revolutionized the company he leads. By looking within, Carmazzi has built a conscious company with heart where authenticity and vulnerability are valued.…
Rachel Bernier-Green is the owner of Laine’s Bake Shop, a family operated artisan baking company located on Chicago’s south side. Where many companies are just starting the transition to a business model of Conscious Capitalism, Rachel’s company was founded on these principles. Rachel talks about the importance of "lifting as we climb," and building our work around causes that matter. Tom learns how he could have built his math skills by baking brownies. Rachel shares her personal journey, starting out as a somewhat reluctant entrepreneur and becoming someone who is actively revitalizing urban communities through thoughtful partnerships, constant courageous learning and cookies for a cause.…
Conscious leadership matters regardless what kind of business you run. But when your "product" and "inventory" are people, it's especially important. Daphne Dolan shares her thoughts on the value of empathy, integrity and listening, and the virtuous circle that comes when you create a caring, fun loving work environment.…
Nancy Pautsch is President of Envision IT LLC, a technology consulting company based in Madison, WI. A leader in technology sales, Nancy discovered that personal growth can lead to professional fulfillment. In sharing her passion, Envision has become a firm of endearment and a model for how investing in people, community and customers can lead to profitability.…
We live in a world of extraordinary pain and suffering. If we are not consciously part of the healing, we are probably part of the hurting. Most businesses take healthy and whole people and over time, stress them out and burn them out, adversely impacting their health, happiness and families. But it doesn't have to be that way. Business can be a source of healing - of making broken people whole again - and be extraordinarily successful at the same time. Raj Sisodia, author, scholar, thought leader and co-founder of Conscious Capitalism joins the conversation to share stories and lessons from the subject of a book he is currently working on.…
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.