BONUS - AI In Action: Transforming Customer Interactions And Employee Support With Zoom The CDW OCTOpod podcast

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2024EP4 - Unlocking the Enterprise Digital Experience 41:28

منذ 10 weeks41:28

41:28

In this episode, Kyle Davies, Head of the Office of the CTO at CDW, Tim Russell, Chief Technologist for Modern Workspace, and Jaro Tomik, Chief Technologist for Digital Enablement, explore the strategies and tools needed to unlock exceptional digital experiences for both employees and customers. The trio dive into how organizations can provide optimal user experiences by reimagining service management and enhancing user engagement across the business. From leveraging technologies to implementing best practices, they discuss how to create seamless, intuitive, and effective digital touchpoints that drive satisfaction and productivity. Whether you're looking to improve internal workflows or elevate customer interactions, this episode is for you.…

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2024EP3 - Hybrid World: Securing your businesses future 45:28

منذ 11 weeks45:28

45:28

Join Kyle Davies, Head of the Office of the CTO at CDW, Stephen Faulkner, Chief Technologist for Security, and Rob Sims, Chief Technologist for Hybrid Platforms, as they discuss the critical challenges and approaches for securing the hybrid world. In this episode, the trio dive deep into the security strategies businesses need to thrive in today’s interconnected landscape. They explore how to visualize vulnerabilities, withstand evolving threats, and survive potential disruptions—all while maintaining business resilience. From leveraging AI-driven insights to building robust defense frameworks, this conversation equips organizations with actionable approaches to navigate the complexities of hybrid operations. Don’t miss this engaging and insightful discussion on how to secure the hybrid world and safeguard your business’s future.…

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2024EP2 - Hybrid World: The Hybrid Workforce and Beyond the 3-Day Weekend 34:01

منذ 14 weeks34:01

34:01

In this episode, Kyle Davies, Head of the Office of the CTO at CDW, sits down with Tim Russell, Chief Technologist for Modern Workspace, and Stephen Faulkner, Chief Technologist for Security, to delve into the evolving dynamics of the hybrid workforce. Together, they explore why the widely anticipated 3-day weekend hasn’t materialized and the realities shaping modern work-life balance. From attracting and retaining top talent to ensuring that organizations can secure their most vulnerable assets—their people—this conversation blends cutting-edge insights on modern workplace technology, strategies for bolstering employee engagement, and critical approaches to safeguarding human and digital ecosystems in a hybrid era. Tune in for actionable advice and fresh perspectives on navigating today’s complex workforce landscape, where innovation, culture, and security must converge for organizations to thrive.…

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BONUS - Retail Reimagined: Sustainability, Security, and Shrinkage in 2024 - Part 3 14:41

منذ 15 weeks14:41

14:41

In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…

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BONUS- Retail Reimagined: Sustainability, Security, and Shrinkage in 2024 - Part 2 16:47

منذ 15 weeks16:47

16:47

In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…

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BONUS - Retail Reimagined: Sustainability, Security, and Shrinkage in 2024 - Part 1 18:15

منذ 15 weeks18:15

18:15

In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…

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BONUS - Exploring VMware's Future: A Conversation with Joe Baguley at VMware Explore 2024 20:11

منذ 16 weeks20:11

20:11

In this special episode recorded live at VMware Explore 2024 Barcelona, Kyle Davies, Head of the Office of the CTO at CDW UK, sits down with Joe Baguley, Chief Technology Officer, EMEA at VMware by Broadcom. They dive into the biggest announcements from this year’s event, unpacking how VMware’s vision is evolving post-acquisition and what this means for customers. From product updates to strategic shifts, Kyle and Joe explore the opportunities ahead and the steps businesses can take to start unlocking real value from their VMware investments. Whether you’re a VMware veteran or just beginning your journey, this conversation is packed with actionable insights and expert perspectives to help you navigate the future of hybrid cloud and multi-cloud strategies. Tune in to hear first hand what’s next for VMware and how you can make the most of your technology investments.…

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2024EP1 - Hybrid World: Reality or Marketing Mirage? 31:27

منذ 16 weeks31:27

31:27

In this episode, we bring together three minds in technology from CDWs Office of the CTO: Kyle Davies, Head of the Office of the CTO; Rob Sims, Chief Technologist for Hybrid Platforms; and Tim Russell, Chief Technologist for Modern Workspace. Together, they tackle the question: Has the world truly gone hybrid, or is it just clever marketing? From platforms to people, we explore the implications of hybrid cloud and hybrid work. Are businesses genuinely transforming, or are they just riding the buzzwords? Expect deep insights into how hybrid models are reshaping business, a candid look at the challenges of implementation, and an honest discussion on whether the term "hybrid" is overused in the public domain. If you're curious about what hybrid means today—and whether it's more substance or sizzle—this is an episode you won't want to miss! Listen now and join the conversation.…

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What is the CDW OCTOPod? 3:11

منذ 16 weeks3:11

3:11

In this episode of the CDW OCTOPod, Kyle Davies, head of the Office of the CTO at CDW UK, takes us through the vision behind the OCTOPod. Kyle explains the podcast’s purpose, how it will engage listeners with insightful discussions on technology trends and innovations, and why it’s worth subscribing and following for upcoming episodes. If you're passionate about tech or want to stay ahead in the evolving IT landscape, this is a must-listen Podcast! Tune in to hear what’s coming next on the CDW OCTOPod.…

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BONUS - How AR, VR, and Spatial Computing may Shape the Future Workplace 21:33

منذ 17 weeks21:33

21:33

In this episode, Tim Russell of CDW interviews Dan Scarfe, CEO and founder of Xrai Glass, to discuss the latest advancements in line of sight technology, virtual reality (VR), augmented reality (AR), and spatial computing. They explore how vendors are pushing boundaries to develop innovative devices that have the potential to transform the workplace. From enhancing collaboration to revolutionizing employee experiences, Tim and Dan dive deep into the real-world applications and future potential of these emerging technologies. Tune in for a forward-looking conversation on the next frontier of workplace innovation.…

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BONUS - AI in Action: Transforming Customer Interactions and Employee Support with Zoom 16:39

منذ 17 weeks16:39

16:39

Join Tim Russell from CDW as he sits down with Laura Ball, CX and AI Lead for EMEA at Zoom, to explore the growing impact of AI in both customer interactions and employee support. They discuss how AI is reshaping the way businesses engage with customers, streamline support processes, and enhance overall experiences. The conversation also dives into the rapid advancements in AI technologies and their perspectives on where AI is headed in the future. A must-listen for anyone looking to harness the power of AI in the modern workplace.…

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BONUS - AI Realities with Lenovo Part 3 17:24

منذ 18 weeks17:24

17:24

Join CDW Chief Technologist, Rob Sims, and Emily Barrett, Solution Architect at Lenovo ISG, in this insightful three-part series as they explore the real-world implications and applications of artificial intelligence. In Part 1, they dive into the current landscape of AI adoption, discussing who is investing in AI technologies and the key reasons driving those decisions. In Part 2, they uncover the common roadblocks preventing AI projects from moving beyond the Proof of Concept stage into full production. Finally, in Part 3, Rob and Emily share compelling real-world examples and use cases that demonstrate AI's transformative power in action. Whether you're a tech enthusiast or a business leader, this series will provide valuable insights into the true potential—and challenges—of AI in today’s world.…

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BONUS - AI Realities with Lenovo Part 2 16:10

منذ 18 weeks16:10

16:10

Join CDW Chief Technologist, Rob Sims, and Emily Barrett, Solution Architect at Lenovo ISG, in this insightful three-part series as they explore the real-world implications and applications of artificial intelligence. In Part 1, they dive into the current landscape of AI adoption, discussing who is investing in AI technologies and the key reasons driving those decisions. In Part 2, they uncover the common roadblocks preventing AI projects from moving beyond the Proof of Concept stage into full production. Finally, in Part 3, Rob and Emily share compelling real-world examples and use cases that demonstrate AI's transformative power in action. Whether you're a tech enthusiast or a business leader, this series will provide valuable insights into the true potential—and challenges—of AI in today’s world.…

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BONUS - AI Realities with Lenovo Part1 20:40

منذ 18 weeks20:40

20:40

Join CDW Chief Technologist, Rob Sims, and Emily Barrett, Solution Architect at Lenovo ISG, in this insightful three-part series as they explore the real-world implications and applications of artificial intelligence. In Part 1, they dive into the current landscape of AI adoption, discussing who is investing in AI technologies and the key reasons driving those decisions. In Part 2, they uncover the common roadblocks preventing AI projects from moving beyond the Proof of Concept stage into full production. Finally, in Part 3, Rob and Emily share compelling real-world examples and use cases that demonstrate AI's transformative power in action. Whether you're a tech enthusiast or a business leader, this series will provide valuable insights into the true potential—and challenges—of AI in today’s world.…

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BONUS - Mastering Migration: Strategies for Seamless IT Transitions and Management 22:33

منذ 20 weeks22:33

22:33

In this episode, Tim Russell from CDW sits down with Fraser Norman, Channel and Alliances Manager, and Justin Pickup, Business Development Director at Management Studio, to explore the complexities of migration and IT management strategies. They discuss proven approaches to handling intricate migrations, minimizing downtime, and ensuring smooth transitions for businesses. Whether you're dealing with legacy systems or adopting new technologies, this conversation provides invaluable insights to help you navigate the challenges of modern IT infrastructure management, and prepares you for the looming Windows 11 migration.…

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The CDW OCTOpod « » BONUS - AI in Action: Transforming Customer Interactions and Employee Support with Zoom

BONUS - AI in Action: Transforming Customer Interactions and Employee Support with Zoom

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BONUS - AI in Action: Transforming Customer Interactions and Employee Support with Zoom