26 | Eduardo Nofuentes | The Founder origin story

The Calling (formerly The Agile Contact Centre Podcast)

Eduardo is the Founder of The Agile Contact Centre, The Agile 11 and Neu21 (neu21.com) a groundbreaking organisational design consultancy.

In this episode he talks about his origin story, beginning with REA a.k.a - Real Estate.com and stumbling quite by accident on becoming a contact centre leader and how he pioneered using agile outside of the technology world.

He covers:

- Brave Leadership and trusting teams to be the creators of their own destiny

- The importance of looking at the whole system to see beneath the symptoms and affect real change

- Creating a culture of continuous improvement, beyond the tools and methodologies

- Engaging the whole organisation on the change journey

- Fostering self-organising teams

- Sharing his mindset in those times when you don't have all the answers

Enjoy the show.

For case studies of how leaders like you have transformed their contact centre head to our website

And if you want to level up your leadership skills to lead the modern contact centre check out our exclusive Live-Online Agile Leadership for Customer Service teams: https://www.theagilecontactcentre.com.au/introduction-to-leading-agile-customer-service-teams

About us:

This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our mission is to reinvent the contact centre world.

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