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16 | Blaine Slater | TSA | Bringing to life the brand and customer experience in outsourced contact centres
Manage episode 319034607 series 3233433
المحتوى المقدم من Adam Jaffrey and Callo Consulting. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Adam Jaffrey and Callo Consulting أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode we chat to Blaine Slater, Group Executive - New Business at TSA. He shines a light on managing the brand and customer experience in outsourced contact centres.
He also shares his leadership journey, from being ‘on the phones’ to the Executive team.
https://tsagroup.com.au/
About us: This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our mission is to reinvent the contact centre world.
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