James Moore Technology Services: Building Smarter Security Through Consultation, Podcast

Telecom Reseller / Technology Reseller News

“Cybersecurity has been oversold for too long—expensive, complicated, and not user-friendly. What small and mid-sized businesses really need are affordable, effective protections delivered with education and consultation,” says Tomas Sjostrom, CISSP and President of Technology Services at James Moore Technology Services. At the MSP Summit, Sjostrom sat down with Doug Green, Publisher of Technology Reseller News, to discuss his session, Establishing a Successful Managed Security Program: The Consultation Imperative. His message to MSPs was clear: success depends on understanding both the client’s business and the end user’s experience. Key insights from the conversation include: Listen first, then recommend: Understanding the client’s culture and user needs is as important as the technology itself. Focus on education: Solutions like multi-factor authentication (MFA) can initially feel inconvenient to users, but with training, they quickly see the security benefits. Avoid tech-first thinking: Deployments fail when MSPs expect technology alone to solve problems without preparing end users for change. Partnerships extend reach: To provide personal, local service across the Southeastern U.S., James Moore Technology Services developed a technical services partnership program, enabling trusted partners to step in as direct resources for clients. By blending consultation, training, and the right level of protection, James Moore Technology Services is helping small and mid-sized businesses stay secure without unnecessary complexity. Learn more at jmco.com.