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59. Microsoft on Customer Success Today
Manage episode 375834952 series 3416195
المحتوى المقدم من Vanessa Lucero and Services Industry Association. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Vanessa Lucero and Services Industry Association أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft.
Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as:
- How has customer success changed over the past few years?
- How can companies leverage data and analytics in terms of helping customers achieve business objectives?
- What is the role of AI in delivering customer success?
- What does the digital experience look like for larger, more complex customers?
- What should somebody newer to customer success or customer success leadership be thinking about?
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