Rethinking Performance Management with Delivery Hero CPO Ana Mitrasevic

Talk Talent To Me

Delivery Hero’s Chief People and Sustainability Officer, Ana Mitrasevic, joins Rob to challenge the status quo of performance management. Drawing on her experience in both HR and product, Ana makes the case for replacing rigid review cycles with tech-enabled, real-time performance enablement. She shares her vision of a two-sided internal talent marketplace, explains why traditional career ladders don’t cut it anymore, and offers a smart hiring hack that both CFOs and CPOs can get behind. Plus, a friendly invite to watch high-drama basketball in Serbia.

Key Takeaways:

• Why performance enablement should replace traditional performance management

• How technology can identify real-time strengths and skill gaps without a manager’s input

• Why annual reviews and rigid nine-box grids no longer serve high-performing teams

• How to build an internal talent marketplace that empowers nonlinear, skill-based career moves

• How to use "next-level-down" backfills to create internal mobility and reduce costs

• What HR can learn from product management: test, iterate, de-prioritize

• Why values and behaviors may matter more than skills in internal hiring

• How to scale talent discovery beyond one-off relationships and gut feeling

Ana Mitrasevic on LinkedIn

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A Soundbeam Studios Production