[Ep 9] 2020 Year in Review & Look Ahead

Superhost Unveiled

If we had to give one word to describe owning a business in 2020, that word would have to be "pivot". It was an incredibly difficult year and you either thrived or struggled. In today's episode, we are looking back at our biggest wins and our biggest mistakes of the most challenging year of our lives.

Biggest Wins of 2020

#1. Growth

At the start of 2020, we owned and self-managed two properties in the White Mountain region of New Hampshire. In June, we began accepting clients for co-hosting and property management and we blew up FAST. At the time, so many vacation rental owners were losing their cleaning teams on the fly and were in desperate need of help. We said 'yes' to virtually anyone who reached out to us which was a huge factor in our growth but also one of our biggest mistakes.

#2. Development of our Team and Process

As we began to grow, we had virtually no plan or team. The Plourde family was in the trenches cleaning properties and scrambling to keep up. Through the mistake of not having a team, we now have a stellar team of professional cleaners. We also developed a walk-through process to ensure a great guest experience and trust with our owners.

#3. Not only Surviving a Pandemic but Somehow Thriving

Oh boy, are we lucky. We chose to build our business in a driveable outdoor vacation destination. We took advantage of an industry that was hurting due to the pandemic by being the one who answered cries for help. Many companies began shutting down and abandoning their clients. Other companies didn't have the bandwidth to answer calls. Meanwhile, we answered every single phone call and message we received, trying our best to help people on the fly. We didn't view these calls as potential clients, we just wanted to help them stay afloat, hoping one day down the line they would pay back the favor. It worked.

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