03. Ride the Waves of Uncertainty - Drew Howell - CCO at CXY

Super Powered: Leadership, Strategy, Decision Making & Peak Performance - Stories & Strategies from World-Class Performers for Executive Success

Summary

Embrace the uncertain, and make it your stronghold. In episode 2 of our podcast, "Ride the Waves of Uncertainty," we sit down with Drew Howell, Chief Customer Officer at CXY. Drew shares his rich experiences and insights from building his own company after univeristy to navigating the FinTech industry from 2010 to 2022.

You'll gain actionable insights into enhancing both customer and employee experience, understand the different forms leadership can take, and learn the lessons Drew picked up along his journey. A highlight of our chat revolves around the importance of mentorship in leadership. So, buckle up, get comfortable, and let's ride the waves of uncertainty together.

Links to the Guest

• LinkedIn - Drew Howell
• CXY - Customer Experience Consultancy

Resources Mentioned

• Mervyn King: Radical Uncertainty: Decision-Making for an Unknowable Future
• Sam Conniff Allende: Be More Pirate: Or How to Take On the World and Win

Timestamps

• [00:00:17] Introducing Drew
• [00:02:52] The different shapes of leaders
• [00:05:30] Lessons from Drew's first business
• [00:10:12] Lessons for First Time Leaders
• [00:12:37] Understand your customers and your colleagues
• [00:14:30] Whole company thinking
• [00:16:06] The application gap & applying strategy in practice
• [00:17:45] Bridging the gap between leadership & team members
• [00:21:40] How Fintech changed from 2010-2022