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#075: How To Hire & Train a 100k Front-Desk Person
Manage episode 453481272 series 3490558
المحتوى المقدم من Strata Studios, Paul Singh, and Thomas Schreiber. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Strata Studios, Paul Singh, and Thomas Schreiber أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company
In this episode they discuss:
- The challenges of hiring and onboarding a front-desk team
- The crucial nature of the first phone call to a referral
- What are the essentials skills the front desk must have to be successful
- The increase in revenue from an improved front-desk experience
Connect with Jerry on LinkedIn here!
Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!
If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!
If you have any questions, send us a note hello@stratapt.com. Strata Stories is produced by Thomas Schreiber, our Director of Marketing
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