Episode 6 – Shep Hyken, Shepard Presentations: Customer Service Excellence SOCAP International: In The Know podcast

Chris Nowinski is a former football player at Harvard University and professional wrestler with WWE, World Wrestling Entertainment. After enduring a career-ending head injury, Chris has dedicated his professional life to serving patients and families affected by brain trauma, particularly Chronic traumatic encephalopathy, or CTE, a progressive neurodegenerative disease that develops after repeated head injuries. Jay and Chris discuss the state of head injuries in American athletics, the difference between advocating for head safety at youth and professional levels, Chris’ newest research, and much more. Episode Chapters (00:00) Intro (00:50) changes in the culture around concussions in the past two decades (02:39) padded helmet technology (03:55) concussion reporting in the NFL (10:35) Chris’ career path and concussion history (14:52) connecting with activists who haven’t themselves suffered a traumatic brain injury (17:42) SHAAKE - a new sign to identify concussions (20:53) Unions can help players advocate for safety policies (23:10) final thoughts and goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/…

SOCAP International: In the Know « »

Episode 6 – Shep Hyken, Shepard Presentations: Customer Service Excellence

منذ 8 أعوام

المحتوى المقدم من SOCAP International. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة SOCAP International أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Learn more about Shep’s interesting professional background, the importance of acquiring a customer-centric approach in your company and how Shep intends to help attendees at our upcoming 2017 Symposium enhance their customer service skills.

8 حلقات

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Episode 8 - Leadership Vertigo: Why Even the Best Leaders Go Off Course and How They Can Get Back on Track

منذ 7 years

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Take a listen to our interview with Max Brown, Executive Coach, Trainer, Author and Keynote Speaker at SOCAP’s 2018 Professional Development Forum, on leadership and culture. Learn what Leadership Vertigo is and what the biggest misconceptions are about being a leader.

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Episode 7 – David Burkus, Best-Selling Author, Award-Winning Podcaster, and Associate Professor of Management at Oral Roberts University

منذ 8 years

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Leadership plays such an important role in managing effective teams. Listen in to hear more about this from Best-Selling Author and SOCAP’s 2017 Symposium Keynote David Burkus and learn more about the importance and evolution of high performing teams in today’s workplace.

منذ 8 years

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SOCAP International’s In the Know podcast series offers valuable insights and perspectives from experts on the topic of Digital Consumer Care.

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المدونة الصوتية تستحق الاستماع

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Chris Nowinski - Protecting Athletes from Head Injuries & Preventing CTE 27:28

SOCAP International: In the Know « »
Episode 6 – Shep Hyken, Shepard Presentations: Customer Service Excellence