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Episode #260: THE SUMMARY OF 35 YEARS
Manage episode 444455890 series 2793552
المحتوى المقدم من Jeffrey Mason. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jeffrey Mason أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
After three and half decades of examining bad customer experiences, three business behaviors consistently appear at the epicenter of all that goes wrong.
In the end, customer satisfaction, and business growth, comes down to executing three simple tasks. Consistently say “YES” to three basic tasks, and enjoy the business health that will follow.
1. Acknowledge each customer inquiry.
2. Follow up on each customer inquiry.
3. Follow through on each customer inquiry.
Thank you for listening to, and watching our podcasts over the past five years. We hope the mindset of “continuous improvement” will become your business partner. Cheers!
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