Ep. 73: How Governments Worldwide Are Using AI to Transform Public Services

#shifthappens in the Digital Workplace Podcast

In this episode, we catch up with Angela Heise, Corporate Vice President of Worldwide Public Sector at Microsoft, about how governments and public sector organizations around the world are leveraging AI to transform services, empower employees, and better engage with citizens. Angela shares insights from her travels across Asia and Australia, including common themes around using AI ethically, managing risk, adopting cloud, and the importance of change management.