Episode 16: ServiceNow Performance Analytics

ServiceNow TechBytes

In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes.

This episode covers:

• The history of Performance Analytics
• How to obtain the application
• Using indicators
• Importance of time in Performance Analytics
• Using breakdowns and dashboards
• Sneak peek into Knowledge 16 and CreatorCon

For more information on Performance Analytics, see:

• Video Playlist: Performance Analytics
• Performance Analytics Plugins available in the Geneva release
• Add Twitter data to a Performance Analytics dashboard
• Performance Analytics and Reporting
• Product Documentation: Performance Analytics

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