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17: The "Wow" Factor: Little Details That Can Make a Big Difference in Your Practice
Manage episode 513551047 series 3684423
المحتوى المقدم من Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Have you ever walked into a medical office and felt… underwhelmed? Perhaps the landscaping was neglected, the waiting room was sterile and uninviting, or you were met with a less-than-enthusiastic greeting. It’s these “little things” that can make or break a patient’s experience, and in my years of practice, I’ve learned that they are just as important as the clinical care I provide.
The "Wow" Experience: It's All in the Details
In this episode, I want to share with you my philosophy of “treating people, not patients.” It’s a concept I’m so passionate about that I wrote a book on it. I’ll take you behind the scenes of my practice and show you how we’ve created a “wow experience” for our patients. It’s not about extravagant gestures, but rather a meticulous attention to detail that creates a sense of comfort, confidence, and trust. I’ll discuss:
• The Power of First Impressions: Why your landscaping and lobby are a reflection of your clinical standards.
• Systemizing Hospitality: How we created a “zen-like” atmosphere with a refreshment menu, aromatherapy, and a dedicated “Chief of Hospitality.”
• The ROI of "Wow": How a superior patient experience can differentiate your practice and lead to greater success.
Are You Overlooking These Critical Details?
I’ll also share some common pitfalls I’ve seen in other practices – the “broken doorbells” that can subtly erode patient trust. We’ll explore how small annoyances can have a big impact on your bottom line and what you can do to avoid them. I’ll challenge you to take a fresh look at your own practice and identify all the areas where you can elevate your patient experience.
My personal and professional motto is “Be the Gift.” It’s about taking pride in everything you do and creating a positive impact on the lives of others. I hope this episode will inspire you to find new ways to “be the gift” to your patients and your team. Join me as we explore how the little things can truly make a big difference.
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Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course
Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!
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