Episode 78: Six Hours of Reception Work Done in Thirty Minutes: The AI Fix for GP Admin Overload with Melvin Chen

Scale My Clinic

This episode pulls back the curtain on what’s fast becoming one of the biggest shifts in General Practice: the rise of AI automation in the clinic back office.

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Dr. Sachin Patel sits down with Melvin Chen, founder of Care GP and creator of Samantha — an AI-powered document allocation assistant that’s helping clinics reclaim hours lost to admin chaos.

From the lessons of failed startups to the discipline of solving real-world clinic problems, Melvin shares how his team built one of the first safe, practical AI tools for GPs. You’ll hear how he shadowed receptionists, mapped their workflows, and turned frustration into innovation, and why solving the right problem, not just building the right product, is what defines real success in healthcare tech.

This conversation goes far beyond software. It’s about the future of General Practice, freeing humans to do the work only humans can do, and building scalable systems that protect both revenue and wellbeing.

If you’re a Clinic Owner or Practice Manager wondering how to actually use AI to lighten your load without losing control, this episode will show you what’s possible (and what’s already happening).

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How AI is already transforming the admin backbone of General Practice (00:00)
• Why you should first find the painful problem worth solving before building the product (06:30)
• How neglected paperwork can cost clinics far more than they realise (11:50)
• Inside ‘Samantha,’ the AI that’s changing General Practice forever (14:20)
• How AI and humans work together in healthcare (26:44)

ABOUT MELVIN CHEN

Melvin Chen is the CEO and Founder of Care GP, a Sydney-based company on a mission to enable the first generation of Superintelligent healthcare clinics. Care GP helps GP clinics grow their business without growing their admin team, using AI-driven solutions that boost efficiency and profitability. Since launching 6 months ago, Care GP has achieved 140% average monthly usage growth, serves over 150 GP clinics, and reached profitability with zero customer churn.

The company’s first AI agent, Samantha, automates medical document workflows - saving clinics 4.3 hours of admin time daily and reducing errors. Its second AI agent, Veronica, acts as a voice-based receptionist, managing bookings and patient inquiries.

Care GP reports an 85% pilot-to-customer conversion rate and aims to onboard 1,500 new customers by December 2026. Backed by Blackbird Ventures, one of Australia’s top VC firms, Care GP is scaling its Agentic AI technology nationwide. With over 15 years of global business-building experience - including a $1.5B NASDAQ IPO exit, he brings deep expertise in AI, healthcare, and high-impact leadership. Melvin has been listed on the prestigious Forbes 30 Under 30 list and is determined to revolutionise healthcare through technology, customer obsession, and intentional innovation.

WHERE TO FIND MELVIN CHEN

• Website: https://www.caregp.com.au/
• LinkedIn: https://www.linkedin.com/in/melvinchen/

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Missed the previous Episode?

Listen to Episode 77 here: 90% Bulk Billing, 0% Profit? The ‘Free GP’ Traps Every Owner Must Avoid