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What to do when your champion leaves | #1
Manage episode 442952016 series 3602133
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Kristi and Stino share tips on how to react when your biggest fan at your customer picks up and walks out.
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⏱️ Timestamps:
00:00:00 - Intro
00:02:58 - Peggy’s challenge: Replacing an executive sponsor
00:03:57 - Building relationships with new execs
00:07:27 - Leveraging titles to get a foot in the door
00:10:51 - CSM empowerment and ownership
00:14:49 - Creative ways to engage new stakeholders
00:18:13 - Rebuilding when your main contact is gone
00:20:07 - Importance of engaging executives early
00:25:10 - Different CS approaches for different tools
00:25:48 - Did we help Peggy?
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: customer champion, customer success, stakeholder mapping
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