Rediscover your CREATIVITY | #6

The Customer Success Hotline

You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.

Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to still get your point across without it.

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⏱️ Timestamps:

00:00:00 - Intro

00:00:55 - Gratitude for 2024’s challenges

00:02:38 - Myriam's dilemma: CS without data

00:04:35 - Leveraging customer conversations

00:06:00 - Inviting others into CS calls

00:08:30 - Creativity in data collection

00:10:00 - Building trust in your data

00:12:55 - Emotional breakdowns in leadership

00:16:38 - Back to basics with Excel

00:18:51 - Identifying the right metrics

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: data, creativity, microsoft excel

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