074. USING AI TO MAKE CUSTOMER SERVICE MORE PERSONAL NOT LESS

PASSION to PROFIT

What if AI could make your customer service more personal, not less? Building on your writing style guide from last week, I share two practical tools that help you handle everything from common queries to tricky client emails with authentic care and consistency. These approaches will free up your time and energy for the areas of your business you love, while ensuring every response sounds genuinely like you.

Key Moments:

• [00:00] Introduction to AI in customer service
• [01:53] Reflecting on last weeks episode and your success with using the 'Writing Style Paragraph'
• [04:01] First Tool: Using AI for common email responses
• [05:24] Making your template personal
• [10:50] Second Tool: Handling challenging client messages with grace
• [14:42] Practical steps to start using these tools this week
• [17:00] Summary: Becoming more consistantly personal using AI

Notable Quotes:

"Think of it like adding any new tool to your business - you start with the basics, build your confidence, and gradually discover more ways it can support your work."

"This neat little method helps us step back and respond from a place of clarity rather than reaction. Instead of feeling overwhelmed by a lengthy or emotional email, you can quickly identify the core issues that need addressing."

Resources Mentioned:

• Last week's episode: 'The Writing Style Secret'
• 'Writing Style Paragraph Generator Tool'
• Instagram: @philippacraddock
• Website journal
• 2 Template prompts

Share Your Insights:

Have you tried either of these approaches to managing client communications? I'd love to hear how they work for you. Drop me a DM on Instagram I'm always here and genuinely love to discuss your insights and experiences...

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