Law Firm Secrets: Boost Client Experience and Skyrocket Referrals!

The Managing Partners Podcast: Law Firm Business Podcast

On today’s episode, we take you back to Answering Legal’s 2024 Law Firm Summer Reboot Camp, featuring Jennifer Gore! In this episode of the Managing Partners Podcast, Kevin and Jennifer sit down to talk about the critical importance of intake, onboarding, and client experience for law firms. Drawing from their vast experiences, Kevin and Jennifer discuss common pitfalls in lead generation, the need for 24/7 client availability, auditing processes, and the profound impact of client experience on referrals and firm success. You’ll also get firsthand insight into effective internal processes, strategies for optimizing client interactions, and the keys to maintaining strong relationships with partner vendors. If you are a law firm looking to improve efficiency & client journey, you won’t want to miss this episode!