Building Customer Trust with Alfredo Garcia of ACI Jet MRO

Return to Service

In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them.

NBAA:

ACI Jet will be at West Hall Booth 2169

EBIS Software will be at West Hall Booth 2621 with Tronair

Chapters

00:00 Introduction to ACI Jet MRO and Challenges Faced

02:54 Navigating Supply Chain Issues and Customer Education

05:53 The Importance of Transparency in MRO Operations

08:56 Engaging the Next Generation of Technicians

12:07 Creating a Supportive Environment for Aircraft Managers

15:05 Conclusion and Future Initiatives