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From Barcodes to Breakthroughs: A Look Inside Rasmus Auctions
Manage episode 439481084 series 3573171
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In this episode, host Tim Peters sits down with Chris Rasmus, the second-generation auctioneer behind Rasmus Auctions. Chris shares his journey from joining the family business in 1983 to becoming a leader in auction innovation. They discuss the importance of working on your business instead of in it, how to diversify asset classes, and Chris’s groundbreaking move into online-only auctions in 2000. Chris also dives into how his company manages customer care for over 1,200 auctions a year and the success they've found in the retail returns market.
Resources Mentioned:
- Podium For Review mining and webchat customer care and phones
- WhenIWork for work scheduling and 1099 Gig Workers
- EZTexting/Vibes - now Braze for Text and Email Marketing
- Podio for CRM transitioning to Hubspot
- Canva and eleven labs for video learning
- Claude/ChatGPT/Perplexity for AI
- Filemaker for inventory prep, reconciliations and sales data analysis
- Zoom and Fathom Notetaker for video calls and AI notetaker
- Notion AI for workflows and project development
Links Mentioned:
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