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RFM166 – Service: The Heartbeat of A Successful Digital Agency
Manage episode 376810911 series 3510896
المحتوى المقدم من Pete Everitt. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Pete Everitt أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Main talking points include:
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There are multiple levels of service that an agency can work on...
- Clients
- Staff and their dependants
- The owner
- The wider world
A business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2).
Why is service important?
Differences for clients:
- Personalized Service
- Proactive Service
- Responsive Service
Differences for staff:
- A safe place
- Security in knowing they are contributing to a bigger picture, that in turn contributes back to them
- Confidence in bringing life in to work and knowing that the balance is the last way round.
Differences for the owner:
- Freedom
- Security
- Wealth
- "Success" – whatever that looks like
Differences to the wider world:
- A legacy
- Community impact
- A positive footprint
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