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Managing Difficult Guests: Is the Customer Always Right in Holiday Lets?
Manage episode 448764986 series 3485464
المحتوى المقدم من Jane Mack. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jane Mack أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode Jane brings up the topic of - 'Is the customer always right?'
We live in a culture of customers complaining to get refunds, and no one wants to have confrontation with their guests.
Jane shares her 10+ years experience of dealing with thousands of guests and how to handle a difficult situation, included dealing with negative reviews.
Listen in as Jane shares 3 real-life stories of where the customer was not right and the outcomes.
Plus, learn the real reason that guests complain.
Connect with Jane here:
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