"Same Way Every Time" SWET'ing the Details with Nikki Hampton

Loan Officer Team Training with Irene Duford

”It’s not just a job, take pride in your work!”

Nikki Hampton is a font of information and a firecracker of a person. She and I met when her Loan Officer, Shawn Ireland, sent her for training and we’ve been fast friends since.

We start with the importance and power of winning as a team, discuss the steps to keeping a positive mindset and the difference between training your staff and training your staff the RIGHT way.

If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage industry who can benefit and visit LoanTeamTraining.com for more.

Get Loan Team Training for YOUR Team: loanteamtraining.com

Connect with Shawn Ireland and his team: https://www.linkedin.com/in/shawnireland/

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00:40 - How Nikki and Irene met

03:28 - Nikki’s evolving role

05:20 - Winning as a team

09:45 - It’s not JUST a job, take pride in your work

16:03 - Nikki is “the ultimate firefighter”

20:52 - Knowledge is power

23:05 - One thing Nikki does to keep a positive mindset

27:05 - The importance of self-talk

31:30 - Our thoughts create our emotions, our emotions create our actions, our actions create our results

33:20 - What Loan Officers need to know about training their staff the RIGHT way

37:25 - The power of Loan Team Training

41:35 - Goodbyes