The impact of complaints on Clinical Psychologists Part 1: Evidence and insights

When Work Hurts

In this conversation Clinical Psychologist Professor Noelle Robertson discusses the profound impact of fitness to practice complaints on psychologists and other health professionals. She outlines the research in this field which highlights the emotional toll these complaints take, the inadequacies of support systems, and the long-lasting legacy they leave on practitioners. The discussion also touches on the increasing trend of complaints, the importance of preparing for potential complaints in clinical practice, and the need for open discussions within the profession to foster better support and understanding.

Noelle mentions the published paper: How do healthcare professionals experience being subject to complaint? A meta-synthesis of reported psychosocial impacts

About the speaker, Professor Noelle Robertson, Professor of Clinical Psychology at the University of Leicester: I am a chartered clinical and health psychologist who has worked in clinical training for over 20 years, having managed an NHS department of Medical Psychology before that. I have had a longstanding interest in working with, and conducting research on how we are affected by the work that we do. Having worked with HCPC as a professional registrant have become increasingly aware of the impact of complaints on health professionals, and have sought to explore this within my own profession.

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