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You Need a Dedicated Client Success Member on Your Team
Manage episode 419948975 series 2987372
المحتوى المقدم من Megan Huber. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Megan Huber أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
This episode is about the importance of client success in coaching and online education. Megan explores the evolution of client success departments, emphasizing the key roles needed for driving client experience. Megan shares insights from her time as a Director of Client Success, highlighting challenges and the importance of data analysis and emotional intelligence in client relationships.
Megan delves into the responsibilities of client success managers, focusing on strategic leadership, goal setting, and continuous improvement to enhance client outcomes and satisfaction.
Get in touch for info on the upcoming Client Success Summit with Megan and Nikki Nash!
HIGHLIGHTS:
25:20 Importance of Dedicated Client Success Role
31:10 Roles and Responsibilities of Client Success Manager
36:17 Client Success Plans and Progress Monitoring
Follow Megan Huber’s Socials:
LinkedIn | Instagram | Facebook | Book a Call | Consulting
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