Cutting Costs & Improving Care: Darrin Schenck on the Benefits of Telephonic Nurse Triage

Self-Insurance Podcast with Kaya Stanley

In this episode of The Self-Insurance Podcast brought to you by CRMBC, host Kaya interviews Darrin Schenck, VP of sales for TriageNow. They discuss the importance and benefits of employing telephonic nurse triage solutions specifically for workplace injuries in the hospitality industry. Darrin explains how TriageNow helps mitigate claims, provides appropriate care, and addresses common challenges in the industry, highlighting their impact on both employee care and employer cost-saving. The episode also discusses how TriageNow's military triage approach and SOC 2 Type 2 compliance set them apart in the industry.

00:00 Introduction to The Self-Insurance Podcast

00:21 Meet Darrin Schenck from TriageNow

00:33 Understanding TriageNow's Services

02:15 The Importance of Nurse Triage in Workers' Comp

03:42 Benefits of Telephonic Nurse Triage

08:11 Challenges and User Acceptance

10:20 Fraud Prevention and Unique Approaches

13:37 Closing Thoughts and Personal Insights

15:03 Conclusion and Podcast Wrap-Up

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1. Introduction to The Self-Insurance Podcast (00:00:00)

2. Meet Darrin Schenck from TriageNow (00:00:21)

3. What is TriageNow? (00:00:33)

4. The Importance of Nurse Triage in Workers' Comp (00:02:15)

5. Benefits of Telephonic Nurse Triage (00:03:42)

6. Challenges and User Acceptance (00:08:11)

7. Fraud Prevention and Unique Approaches (00:10:20)

8. Closing Thoughts and Success Stories (00:13:37)

9. Conclusion and Farewell (00:14:34)