SCCS-Podcast-The Art And Science Of Call Center Success -Richard Blank From COSTA RICA'S CALL CENTER podcast

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

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المحتوى المقدم من RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER, RICHARD BLANK- TELEMARKETING TRAINER, OFFSHORE BPO, and CEO COSTA RICA'S CALL CENTER. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER, RICHARD BLANK- TELEMARKETING TRAINER, OFFSHORE BPO, and CEO COSTA RICA'S CALL CENTER أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

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Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

منذ 5 أيام1:14:43

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1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying math that powers modern machine learning to help everyone grasp this technology impacting our lives, even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

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#Business #Costa Rica #CEO COSTA RICA'S CALL CENTER #OFFSHORE BPO #RICHARD BLANK- TELEMARKETING TRAINER

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

updated منذ عامين

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#Business #Costa Rica #CEO COSTA RICA'S CALL CENTER #OFFSHORE BPO #RICHARD BLANK- TELEMARKETING TRAINER

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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

1
Becoming Titans podcast. Episode #44. Creating Roots with Costa Rica's Call Center Richard Blank 22:52

منذ 2 years22:52

22:52

Your host, Russ Yeager, talks with CEO of Costa Rica's Call Center. On the Becoming Titans podcast, we interview successful entrepreneurs and business leaders who are making a positive impact in the world with their business and in their lives. These high achievers have been so focused on their business that they have not made their body and health a priority in the past and are now actively working towards a better work-life-health balance. We believe that every individual has a unique and powerful message. You’ll be hearing real stories from highly respected businessmen. Listen and learn from the changes these leaders are making as they are Becoming Titans! The Becoming Titans podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/ivCZhNAChoY #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #becomingtitans https://podcasts.apple.com/jp/podcast/44-creating-roots-with-costa-rica-call-centers-richard/id1568343690?i=1000584264425 https://gaana.com/song/44-creating-roots-with-costa-rica-call-centers-richard-blank https://hi.player.fm/series/series-2928308/ep-44-creating-roots-with-costa-rica-call-centers-richard-blank https://www.listennotes.com/podcasts/becoming-titans/44-creating-roots-with-costa-3K8R7lZvIVX/ https://player.fm/series/series-2928308/ep-44-creating-roots-with-costa-rica-call-centers-richard-blank https://podcasts.apple.com/us/podcast/44-creating-roots-with-costa-rica-call-centers-richard/id1568343690?i=1000584264425 https://www.audible.com/pd/44-Creating-Roots-with-Costa-Rica-Call-Centers-Richard-Blank-Podcast/B0BKTGCZHC?ref=a_pd_Podcas_c3_lAsin_0_2&pf_rd_p=625c212d-b95a-47db-8d56-d35a359de6e9&pf_rd_r=4HDT4ZB3CNJHVHAPKJMK&pageLoadId=FpgxzLkDBusi4WZ3&creativeId=6c5159d7-bb10-4fb4-929b-ae2b2f5000c7 https://podyssey.fm/podcast/itunes1568343690/episode96168126-Creating-Roots-Costa-Centers-Richard-Blank-Becoming-Titans…

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

1
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica. 46:34

منذ 2 years46:34

46:34

The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica. We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize. Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center. We help companies create maximum efficiency by aligning talent strategy to business strategy. Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency. For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine. Authentically Successful Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. CEO Richard Blank has a new approach to company culture: pinball machines At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines. Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center. In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize. “I just want to help them out on a rainy Wednesday if they’re not feeling very well,” he says, “I’ve seen the difference when people have been in the arcade.” He talks about the importance of genuinely celebrating his employees’ wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader. Listen to hear more about Richard’s philosophies and how he’s tackled one of his greatest challenges yet: COVID and a work-from-home environment. https://youtu.be/L-Dq6hqbxxA https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #AuthenticallySuccessfulPodcast…

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

1
Legacy Digging Two Native Sons Podcast. Are you Creating an Environment Others Want to Join? Featuring Richard Blank from Costa Rica's Call Center. 1:24:52

منذ 2 years1:24:52

1:24:52

Embrace the experiences as those times help develop the gift that you're meant to share. If you're not embracing the experiences, who are you missing out on to impact? Within this episode, Scott and Patrick had an amazing conversation with Richard Blank discussing the unlikely journey of being able to impact the lives of others as a result of tapping into the uncommon. When you understand the power of what you possess, you can create major impact in the lives of others. In this episode, Scott, Patrick, and Richard talk about: •Approaching from an inside out perspective. •Power of connecting and plugging in. •The need for relationship building. •Realness and journey scars you possess. •Understanding levels and growth. Memorable Quotes “....To me the 1st draft is the best draft.” “I'm really only as stable as my foundation....” You have a story that others need to hear, but how deep does your story run and what impact will that create? We are all planting seeds in a garden that we will never see, but how are you viewing the seeds you're planting? The power of your legacy and the depth of the impact is something many don't consider or focus upon. Life isn't about us, but the lives we impact. Scott and Patrick are finding ways to introduce the stories of others, the view on the legacy of others, and what others are working on that many don't know. They are driven on helping others find their heart story and what makes them unique. What's your view on legacy and your heart story that's central to your core? Let's go! Legacy Digging with Two Native Sons Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #LEGACYDIGGING2nativesons https://youtu.be/-Rb_4sdnpbg…

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

1
SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group 54:49

منذ 3 years54:49

54:49

What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. https://lnkd.in/gXuvGpBG https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY https://www.costaricascallcenter.com The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER https://youtu.be/Tz1r7IOiVGo…

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Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

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كل الحلقات

1
Becoming Titans podcast. Episode #44. Creating Roots with Costa Rica's Call Center Richard Blank 22:52

1
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica. 46:34

1
Legacy Digging Two Native Sons Podcast. Are you Creating an Environment Others Want to Join? Featuring Richard Blank from Costa Rica's Call Center. 1:24:52

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SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group 54:49

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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

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