Ep. 20: How Laquisha Milner Led the Scale Up and Scale Down of a FinTech Company Servicing 300,000 Customers

Scale Tales

During the COVID-19 pandemic, entrepreneurs and executives alike found themselves faced with challenges involving business continuity, operational integrity, and remote or hybrid workforce management.

But imagine having to start up a business during the pandemic with the full knowledge that the exit plan involves shutting down completely in five years or less. That's what happened to Laquisha Milner, a self-described "transformational business leader who turns organizational challenges into catalysts for growth and innovation."

In this scale tale, Laquisha takes us on a fast-paced, high-stakes journey as she recalls when she became the CEO of a spinoff fintech company, KServicing. She was tasked with protecting a $7 billion USD loan portfolio serving 300k customers, all while leading a fully remote team, navigating a structured bankruptcy, and integrating disparate data sources. You'll learn techniques for:

• Becoming adaptable in a startup culture,
• Leading a blended workforce of outsourced contractors and employees,
• Attracting top talent to assist in complex problem solving,
• Developing transparent strategies with metrics,
• Leveraging proven frameworks like Lean Six Sigma to scale solutions, and much more!

Take advantage of this unique opportunity to hear from a CEO who led a tech company during unprecedented risk, crisis, and economic turmoil. Discover how she successfully rose to meet these challenges head on, with a 99% employee retention rate.

🏆𝐀𝐫𝐞 𝐲𝐨𝐮 𝐚 𝐏𝐌𝐏? 𝐄𝐚𝐫𝐧 𝐘𝐨𝐮𝐫 𝐏𝐃𝐔𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐢𝐬 𝐩𝐨𝐝𝐜𝐚𝐬𝐭!

👉View this Episode's Full Show Notes at ScaleTalesPodcast.com.

© Copyright 2025. Scale Tales is an Equilibria, Inc. podcast. We're dedicated to providing resources to support founders, leaders, and project managers of fast-growing organizations in scaling back-office operations without pain and chaos. Visit our website to learn more.