The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]

Remarkable Results Radio Podcast

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange. Dan Molloy, Molloy Business Development Group

Show Notes

• Watch Full Video Episode
• 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?'
• Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
• Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
• The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
• The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
• The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
• The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
• Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
• The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
• Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
• Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
• Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
• The importance of analyzing language (00:22:06) The significance of analyzing language in business.
• Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
• The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
• Commitment making rate (00:28:17) The concept of commitment making rate and its importance in effective communication.
• AI and Human Analysis in Conversations (00:38:13) Explanation of using AI and human analysis to assess conversations and the importance of speech acts in communication.
• Success Story: Commitment-Based Operation (00:39:50) An example of a business's transformation from information-based to commitment-based operation and its impact on success and growth.
• Customer Relationship and Commitment (00:41:37) Discussion of the importance of relationship-building and commitment in customer interactions and problem-solving.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections