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The Reinventing Finance Podcast - Episode 51 Martin Schachinger Managing Director Finnoconsult
Manage episode 431450774 series 2910037
المحتوى المقدم من Nikolaus Sühr and Tom van der Lubbe, Nikolaus Sühr, and Tom van der Lubbe. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Nikolaus Sühr and Tom van der Lubbe, Nikolaus Sühr, and Tom van der Lubbe أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Martin Schachinger is the Co-Founder and Managing Director of Finnoconsult, a consulting firm that accompanies its customers from ideation of digital business ideas to the go2market of tailored solutions and which helps its customers from #banking and #insurance to become more digital.
Finnoconsult help serve customers in a better way by focusing on customer experience – not (as many do) on backend processes and backend activities non-customers don’t judge.
In the podcast episode with Nick, Martin shares insights and discusses:
📍Finnoconsult, Ennoconsult and their new partner AOE
📍Why the non-customer experience (from an outside perspective) should be considered more by banks or insurance firms
📍The Finnoscore, an evaluation methode developped by Finnoconsult to evaluate the digital experience offered by a bank or insurance firm 📍 What the model is based on, the 12 dimensions and how the key dimensions of the ranking are weighted
📍 AI in customer relations A/B testing and the importance of CTA when it comes to online experience
📍Transparency of prices and price comparison
📍 Advice to Insurance CEO's when it comes to digital experiences
Check out the episode!
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