132: How I Handle Client Complaints Without Going Down a Shame Spiral

Profit + Prosper

Of all the most difficult aspects of running a business, the one that seems to scare everyone the most (myself included!) is the dreaded client complaint. Since we bought another accounting firm last year and implemented a lot of new changes, I kind of feel like I’ve been in a client complaint bootcamp. In this episode, I’m sharing my biggest learnings on how to emotionally and mentally receive complaints, what I’m implementing in my businesses based on the feedback, and how you can do the same the next time you get a client complaint.

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In this episode, I cover:

• 0:00 What caused an increase in client complaints in my business over the last 9 months

• 4:05 Treating client complaints as data instead of taking it personally

• 9:04 The biggest things I learned from getting a lot of feedback at once

• 12:29 What we’re implementing in my agency based on the feedback we received

• 17:40 Facing your fears and triggers as a business owner

I’m Sarah Young - an entrepreneur, investor, and millionaire mentor for female founders! I have over a decade of experience in helping entrepreneurs scale their businesses and build wealth at the 6- and 7-figure levels, in addition to building my own successful agency, and I started the Profit + Prosper podcast to help you do the same.

Profit + Prosper will help you make more money, save more money, and set yourself up to retire early while upgrading your life - all in a way that’s fun and empowering. In each episode, I’ll share tactical, strategic, and mindset tips to grow your business, increase your profit, and truly prosper in your business and in life. I hope you’ll subscribe so we can Profit + Prosper together!

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