Chris Gehlen on Service & Technical Response Center

Prinergy Tech Talk Series

A Podcast Interview with Chris Gehlen, Manager of the Unified Workflow Solutions team in the Kodak Technical Response Center. In this Podcast Chris covers several topics, including: • The tiered structure and collaborative organization that exists within the Kodak Technical Response Center to service our Prinergy customers • Two ways that customers can engage with the Kodak Technical Response Center and why submitting a request via Partner Place is a preferred method • The most common Prinergy issues or problems that our customers experience that drive them to engage the Kodak Technical Response Center • Proactive actions and preventive measures that customers can take to accelerate troubleshooting efforts