Artwork

المحتوى المقدم من James Diel. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة James Diel أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Player FM - تطبيق بودكاست
انتقل إلى وضع عدم الاتصال باستخدام تطبيق Player FM !

AI in Action: Building a Customer-Centric Organization with Annette Franz, Founder and CEO of CX Journey

29:34
 
مشاركة
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on September 10, 2024 23:12 (5M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 371683515 series 3482033
المحتوى المقدم من James Diel. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة James Diel أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Practical AI: The Capacity for Good, Annette Franz, Founder and CEO of CX Journey, joins James Diel to explore the role of AI and automation in customer support and experience. Annette emphasizes the importance of employing data to understand and personalize the customer journey and using AI to enhance the employee experience.
Annette Franz is a highly regarded figure in the field of customer experience, known internationally for her expertise as a thought leader, coach, keynote speaker, and author. With a remarkable career spanning over three decades, she has dedicated herself to helping companies in understanding their employees and customers.
Before establishing CX Journey, Annette honed her skills at prestigious organizations such as J.D. Power, Fidelity, and Mattel. Her vast industry knowledge and insights have been sought after, leading her to join the Forbes Coaches Council in 2018, where she continues to provide invaluable perspectives on CX.
As an accomplished author, Annette has written two books, “Customer Understanding: Three Ways to Put the 'Customer' in Customer Experience” and “Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business.” Recognized for her substantial contributions, Annette was honored as one of The 100 Most Influential Tech Women on Twitter by Business Insider.
Episode Resources

Rate and Review Practical AI: The Capacity For Good:
Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
Check out our three most downloaded episodes:

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so
  continue reading

14 حلقات

Artwork
iconمشاركة
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on September 10, 2024 23:12 (5M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 371683515 series 3482033
المحتوى المقدم من James Diel. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة James Diel أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Practical AI: The Capacity for Good, Annette Franz, Founder and CEO of CX Journey, joins James Diel to explore the role of AI and automation in customer support and experience. Annette emphasizes the importance of employing data to understand and personalize the customer journey and using AI to enhance the employee experience.
Annette Franz is a highly regarded figure in the field of customer experience, known internationally for her expertise as a thought leader, coach, keynote speaker, and author. With a remarkable career spanning over three decades, she has dedicated herself to helping companies in understanding their employees and customers.
Before establishing CX Journey, Annette honed her skills at prestigious organizations such as J.D. Power, Fidelity, and Mattel. Her vast industry knowledge and insights have been sought after, leading her to join the Forbes Coaches Council in 2018, where she continues to provide invaluable perspectives on CX.
As an accomplished author, Annette has written two books, “Customer Understanding: Three Ways to Put the 'Customer' in Customer Experience” and “Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business.” Recognized for her substantial contributions, Annette was honored as one of The 100 Most Influential Tech Women on Twitter by Business Insider.
Episode Resources

Rate and Review Practical AI: The Capacity For Good:
Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
Check out our three most downloaded episodes:

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so
  continue reading

14 حلقات

सभी एपिसोड

×
 
Loading …

مرحبًا بك في مشغل أف ام!

يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.

 

دليل مرجعي سريع

استمع إلى هذا العرض أثناء الاستكشاف
تشغيل