Ep 380: DPD UK out-of-home delivery with Tim Davies

Postal Hub podcast

Tim Davies, Head of Out of Home and SME Accounts at DPD UK, talks about PUDOs, parcel lockers, and out-of-home delivery. We cover:

• Growth in DPD UK's out-of-home delivery network
• Composition of the OOH network
• How the DPD Parcel Shop PUDO relationship works
• Partnerships with major retailers
• Exclusivity vs carrier-neutral PUDO approach from retailers
• DPD UK's relationship with the UK Post Office - more than just PUDOs
• In-store parcel scanning technology, including integrations
• Trends in UK OOH delivery, including parcel lockers
• Retailers' interest in OOH delivery
• Returns via OOH
• In-flight parcel redirections and DPD UK's OOH network
• Consumer notifications
• Dealing with customer complaints
• The customer experience
• Redirecting undelivered parcels to PUDO points

Tim is one of the many expert speakers appearing at Parcel and Post Expo this year. Go to ParcelAndPostExpo.com for more information about this year's event being held in Amsterdam from 21 to 23 October.