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What is Digital Banking? An Inside Look at a Modern Call Center | Ep. 20
Manage episode 407761191 series 3560072
المحتوى المقدم من Leaders Credit Union. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Leaders Credit Union أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
With the constant advancement in technology, digital banking is the way many people choose to handle their finances, and at Leaders, we are a digital first credit union. On this episode of Pocket Change Podcast, we talk to Latoya Ingram, Director of E-Branch Operations at Leaders, to hear how the call center is always staying ahead of what you need.
1:12-1:36 - About Latoya
1:38-1:56 - Digital banking at Leaders
2:01-2:41 - What does the E-Branch do?
4:16-6:17 - The importance of our members and their needs
6:27-7:27 - Why is the E-Branch called "the Gym?"
7:37-8:23 - Culture of the E-Branch
You can check out all the digital banking Leaders has to offer through our website or in our app https://www.leaderscu.com/online-banking. You can also give our E-Branch a call at 731.664.1784.
Pocket Change Podcast is presented by Leaders Credit Union. Learn more at leaderscu.com.
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