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1 – Learning Empathy to Improve the Patient Experience
Manage episode 288034527 series 2898742
المحتوى المقدم من NAHAM Connections Podcast. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة NAHAM Connections Podcast أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
ABOUT THE EPISODE Thank you for joining us for the first episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM publications managing editor Kelly Rehan connects with Susan Milligan, CHAM, CRCR, DDI and R Factor Certified Facilitator, director of patient and guest experience at Ensemble Health Partners. Susan takes a deep dive into her white paper, “Hooked on a Feeling: Using Empathy to Create a Positive Patient Experience,” defines empathy, shares how Patient Access managers can nurture empathy among their staff and tells personal examples of memorable empathetic experiences in Patient Access. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsHookedonaFeeling *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/
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