))
103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.
Manage episode 418143488 series 3490007
المحتوى المقدم من Denise Venneri. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Denise Venneri أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors…
We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed.
Come back here on Tuesday 5/14/24 to take a listen to the FULL episode:
Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157
#consumerrelations #cpgcx #caringdeeplyforyourconsumers #consumercarereporting #socap
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