How technology improves the employee experience at ServiceNow

Modern HR

In recent years, HR leaders have strived to use information technology not just to digitize HR processes, but to democratize HR technology, transforming it into a tool every employee can use for personal and professional development. Some practitioners go a big step further by redesigning digital systems with the express goal of improving the overall employee experience.

In this podcast, Kellie Romack, senior vice president of digital technology experience at ServiceNow, explains why she believes IT can be a tool for creating joy and simplicity in the workplace. The idea is to build a system that actively engages with employees and serves as a front door to the enterprise applications they need to do their jobs. "We have to get rid of the swivel chair," she says.

The result is more than just an old-school employee portal but a highly automated, responsive system that emphasizes action over navigation and is personalized for specific roles. She details the system deployed inside ServiceNow, which makes a cloud platform for managing IT and business workflows.

Romack previously held executive IT positions at Hilton and Walmart, where she was a ServiceNow customer leading similar efforts to improve the digital experience for both customers and employees.

Other topics discussed in the podcast include:

* the role of generative AI in improving the employee experience

* how to measure success

* why effective leadership is essential in bringing about change

* how ServiceNow's internal projects influence product development

Host: David Essex, Industry Editor, TechTarget