EP 132 | How To Go From Chaos To Excellence In Client Experience & Business Operations With Bella Hegarty MAPPED OUT podcast

EP 132 | How to go from Chaos to Excellence in Client Experience & Business Operations with Bella Hegarty

11M ago 45:23

المحتوى المقدم من Lauren Loreto & Aurrie Hicks, Lauren Loreto, and Aurrie Hicks. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Lauren Loreto & Aurrie Hicks, Lauren Loreto, and Aurrie Hicks أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

When you’re scaling a service-based business, client experience and operations must be many things: highly optimized, functional, streamlined, and processed. Client experience: because retention is everything. Operations: because you want nothing to fall through the cracks. On this episode of She’s Busy AF, Bella Hegarty joins Lauren to talk about the importance of both of these things. With her background in travel, hospitality, and operations consulting, Bella shares challenges brands face – such as maintaining quality while scaling, and the need for standardized processes. Lauren and Bella chat about the significance of client feedback, tracking metrics, and creating predictable scaling strategies. Tune in for a deep dive!

Find Bella online:

Find Lauren Loreto online:

Follow us on Instagram: @brandgoodtime @shesbusyaf
Connect with Lauren on LinkedIn: www.linkedin.com/in/laurenloreto

Timestamps:

Introduction to Client Experience and Operations (00:00:15)
Common Challenges in Quality Delivery and Scaling (00:07:05)
Standardized Processes for Service Delivery (00:08:55)
Creating Predictability in Scaling Process (00:15:53)
Smooth Onboarding of Clients and Team Members (00:17:56)
Tools for Streamlining Operations (00:20:07)
Time Tracking and Data Insights (00:21:42)
Measuring Client Experience Success (00:26:32)
Enhancing Customer Experience (00:31:16)
Importance of Client Feedback (00:36:20)
Strategic Partnerships and Exit Strategy (00:38:57)
Long-Term Client Support (00:41:56)
Understanding Client Expectations (00:42:08)
Challenges in Service-Based Businesses (00:43:12)
Closing Remarks (00:45:02)

فصول

1. EP 132 | How to go from Chaos to Excellence in Client Experience & Business Operations with Bella Hegarty (00:00:00)

2. Scaling With Client Experience & Operations (00:00:16)

3. Streamlining Operations for Scaling Success (00:13:19)

4. Measuring and Improving Client Experience (00:26:44)

5. Client Feedback and Data Analysis (00:32:21)

6. Prioritizing Client Experience for Business (00:44:36)

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