232. Turning Complaints into Loyalty: The Art and Science of Customer Complaints

Making Dough Show | Restaurant Show

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Turning Complaints into Loyalty: The Art and Science of Customer Complaints.

In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers?

Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests!

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