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Part 1 - The impact a great client experience has on business valuations - Matt Brinker, Merchant
Manage episode 345240975 series 3333605
المحتوى المقدم من Mark Akeroyd. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Mark Akeroyd أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this 2 part series we're joined by Matt Brinker, Managing Partner of Merchant and Lumiant Board Member.
We often speak about the impact a consistently great client experience would have on a business valuation but we decided to go straight to someone who does this for a living! Matt and Merchant are focused on evaluating new investment opportunities and helping partner firms work through strategic and operational initiatives for growth and scale.
In this episode we discuss:
- What it is that Merchant look for in a successful business
- How to measure for culture
- The microcosms of culture that indicate business health
- How to measure and identify the impact of a great client experience
- The value of organic growth vs inorganic growth
To learn more about how Lumiant can help you engage clients with values based advice visit www.lumiant.io
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