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Managing Outpatient Interactions Beyond the Phlebotomy Setting
Manage episode 420720444 series 3472453
المحتوى المقدم من Mayo Clinic Laboratories. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Mayo Clinic Laboratories أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment.
Their discussion topics include:
- Communicating with the patient about at-home kit collection expectations.
- Maximizing the effectiveness and efficiency of receiving specimens from at-home collections.
- Preventing uncomfortable situations for the patient.
- Patient questions that may arise and how to address them.
Learn more about positioning your organization for success at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.
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